Consumer Forum Complaint Filing

What this is

Drafting and filing a consumer complaint before the District, State or National Consumer Commission - on the e-Daakhil portal where available - against a seller, manufacturer, service provider, builder, insurer, bank or platform for a defective product, deficient service, unfair trade practice or refund refusal, with the affidavit, annexures and fee, and representation at hearings where the plan includes it. It is for consumers who have not been resolved by complaint or notice. Court fees are shown separately.

What you get

A consumer complaint drafted, reviewed and signed by our panel advocate, with the memo of parties, the facts and cause of action, the deficiency or defect, the loss and the reliefs claimed - refund, replacement, compensation, litigation costs - the affidavit in support, the annexure index and documents, the application for condonation of delay where the two-year period has passed, filed on e-Daakhil or physically before the Commission with the pecuniary jurisdiction matched to the claim, the filing acknowledgement and case number delivered, and representation at admission and hearings as the plan includes, with a note on mediation referral, the opposite party's written version, evidence by affidavit and the likely course. Court fees are shown separately and not included in our fee.

How it works

1. 1Upload your papersInvoice or order, complaints to the company and their replies, any legal notice sent, and proof of the defect or loss. We pre-fill the parties and the transaction.
2. 2Tell us what happenedThe defect or deficiency, the loss, and what you want.
3. 3Answer the advocate's questionsWhen the cause of action arose, whether the purchase was for business, whether a notice was sent, where the opposite party and the transaction are, and whether you want representation.
4. 4PayPay our fee; court fees are shown separately.
5. 5Advocate drafts and filesOur advocate drafts the complaint and affidavit, takes your approval, and files.
6. 6Case is deliveredYou receive the filed complaint, the case number and the first date, and representation as the plan includes.

What to have ready

• Invoice, receipt, order confirmation or agreementCarries the parties, date and amount.
• Complaints to the opposite party and their repliesEmails, chats, tickets, call logs.
• Legal notice sent and proof of delivery (if you have it)If sent.
• Photos, videos or reports of the defect or deficiency (if you have it)Service reports, medical reports, expert opinions.
• Proof of loss and expenses (if you have it)Bills, bank entries.
• Warranty, policy or terms (if you have it)If any.
• Your ID and address proofAadhaar, PAN or passport.
• Documents of any other proceeding (if you have it)Ombudsman, regulator, arbitration.

What this is based on

• Consumer Protection Act 2019 (2019)
• limitation 2 years.
• Consumer Protection (Consumer Commission Procedure) Regulations, 2020 and the e-Daakhil portal (2020)Source: https://edaakhil.nic.in/