Consumer Complaint Notice

What this is

Send a legal notice to a seller, brand, service provider or online platform that supplied a defective product, gave deficient service, overcharged you, failed to deliver, or refused a refund. It is for individuals who bought goods or services for personal use. Our panel advocate drafts, reviews and signs the notice on letterhead and it is sent to the company by email and WhatsApp, with tracked speed post if you choose it.

What you get

A legal notice under the Consumer Protection Act, 2019 to the seller or service provider, drafted and signed by our panel advocate on letterhead, setting out the purchase, the defect or deficiency, the complaints already made, and the refund, replacement or compensation demanded within a fixed time. Sent to the company by email and WhatsApp. Optional tracked speed post (+₹79) adds the dispatch receipt, tracking ID and delivery acknowledgement. Includes a short note on filing a complaint before the District, State or National Consumer Commission, including online through the e-Daakhil portal, if the company does not comply.

How it works

1. 1Upload the invoice or orderUpload the invoice, receipt or order confirmation, and any photos, complaint emails or warranty document. We read the invoice and pre-fill the seller, date and amount for you to confirm.
2. 2Describe the problemWhat you bought, what went wrong, when it went wrong, and what you want: refund, replacement or compensation.
3. 3Answer the advocate's questionsWhether the purchase was for personal use, what the company's customer care said, whether any refund was offered, and whether you have approached any other authority.
4. 4PayThe fee is set by the amount you paid for the product or service. Tracked speed post is optional.
5. 5Advocate drafts and signsOur panel advocate checks that the matter falls under the Consumer Protection Act, drafts the notice and signs it on letterhead.
6. 6Notice is sentThe notice goes to the company by email and WhatsApp, and by speed post if chosen. You receive your copy and the next-steps note.

What to have ready

• Invoice, receipt or order confirmationCarries the seller's name and address, the date, the product or service and the amount paid.
• Payment proof (if you have it)Bank or card statement, UPI screenshot or payment receipt, if the invoice does not show payment.
• Complaints and replies from the company (if you have it)Emails, chats, call recordings transcript, ticket screenshots and any written reply.
• Photos or videos of the defect or deficiency (if you have it)The damaged product, the wrong item delivered, or the incomplete service.
• Warranty card, agreement, policy or terms (if you have it)Whatever governs the purchase, including cancellation and refund terms.
• Service centre job sheet or expert report (if you have it)If the product was examined.
• Advertisement or promise relied on (if you have it)Screenshot, brochure or message showing what was promised.
• Medical or loss documents (if you have it)Bills, reports or other proof of injury or loss, if compensation is claimed.

What this is based on

• Consumer Protection Act 2019 (2019)
• e-Commerce Rules 2020. (2020)