Reply to Bank / NBFC Notice (loan / SARFAESI)

What this is

Reply to a loan notice from a bank or NBFC - a demand or recall notice, a Section 13(2) SARFAESI demand, a possession or auction notice, a Lok Adalat or arbitration notice, or a settlement offer - so your objections and repayment position are recorded within the statutory windows. Our panel advocate drafts and signs the reply on letterhead and sends it by email and WhatsApp, with tracked speed post if you choose it.

What you get

A reply or representation to the lender, drafted, reviewed and signed by our panel advocate on letterhead. For a Section 13(2) notice, a representation under Section 13(3A) raising every objection - NPA classification, the amount claimed, service of the notice, the description of the security, exempt assets and procedural defects - which the lender must answer with reasons. For other notices, a reply recording the account position, payments, disputes, any restructuring or settlement request, and your proposal. Sent to the authorised officer or branch by email and WhatsApp. Optional tracked speed post (+₹79) adds the dispatch receipt, tracking ID and delivery acknowledgement. Includes a short note on the Debts Recovery Tribunal, the forty-five-day window after any possession or sale step, and the ombudsman and settlement routes.

How it works

1. 1Upload the notice and loan papersAll pages of the notice, the sanction letter and loan agreement, and your repayment record. We pre-fill the lender, account, amount and dates.
2. 2Tell us your positionWhy the account fell into default, what you dispute, and what you can pay or propose.
3. 3Answer the advocate's questionsWhen the account was classified NPA, whether the amount is right, whether any possession step has been taken, whether a guarantor is involved, and what you want.
4. 4PayPay the fee. Tracked speed post is optional but recommended for proof of service.
5. 5Advocate drafts and signsOur panel advocate checks the notice against the Act and RBI norms, drafts the representation or reply and signs it on letterhead.
6. 6Reply is sentThe reply goes to the lender by email and WhatsApp, and by speed post if chosen. You receive your copy and the next-steps note.

What to have ready

• Lender's noticeAll pages, with the envelope or email showing the date received.
• Sanction letter and loan agreement (if you have it)Carries the amount, interest, tenure and security.
• Account statement or repayment record (if you have it)From the lender or your bank.
• Proof of payments the lender has not credited (if you have it)If any.
• Property or security documents (if you have it)Sale deed or title papers of the secured asset, if relevant.
• Earlier correspondence with the lender (if you have it)Restructuring requests, complaints, settlement offers, ombudsman complaints.
• Evidence of recovery agent harassment (if you have it)Call logs, messages, recordings transcript, witness names.
• Your ID proof (if you have it)Optional.

What this is based on

• SARFAESI Act 2002 (2002)
• RBI Master Directions
• Banking Regulation Act 1949. (1949)
• Recovery of Debts and Bankruptcy Act, 1993 (1993)Source: https://www.indiacode.nic.in/handle/123456789/1866