Reply to Consumer Forum Notice

What this is

Reply, as a seller, service provider, professional or platform, to a consumer legal notice or to a notice from a Consumer Commission with a complaint attached. Our panel advocate drafts and signs your reply or written version on letterhead so your defence is on record within the time allowed, and sends it by email and WhatsApp, with tracked speed post if you choose it.

What you get

A reply to the consumer's notice, or a written version of the case for filing before the District, State or National Commission where a complaint has been admitted, drafted, reviewed and signed by our panel advocate on letterhead, answering each allegation, setting out the transaction record, the terms, any resolution offered, and the legal objections available. Sent to the complainant or their advocate by email and WhatsApp. Optional tracked speed post (+₹79) adds the dispatch receipt, tracking ID and delivery acknowledgement. Where the Commission has issued the notice, includes a note on filing the written version and appearing on the date fixed; filing and appearance are separate steps.

How it works

1. 1Upload the notice and the transaction recordThe consumer's notice or the Commission's notice with the complaint, the invoice or order, your terms, and all communication with the customer. We pre-fill the parties, amounts and dates.
2. 2Tell us what happenedYour account of the sale or service, what went wrong, and what you offered.
3. 3Answer the advocate's questionsWhether the buyer used the goods commercially, whether a resolution was offered, whether the goods were examined, whether a hearing date is fixed, and what you want.
4. 4PayPay the fee. Tracked speed post is optional.
5. 5Advocate drafts and signsOur panel advocate checks the complaint, the time limit for the written version and the defences, drafts the reply and signs it on letterhead.
6. 6Reply is sentThe reply goes to the complainant or their advocate by email and WhatsApp, and by speed post if chosen. You receive your copy and, for a Commission notice, the filing note.

What to have ready

• Notice receivedThe consumer's notice or the Commission's notice with the complaint, all pages, with proof of date received.
• Invoice, order confirmation or agreementCarries the parties, date and value.
• Terms, warranty or return policy that applied (if you have it)If any.
• Communication with the consumer (if you have it)Emails, chats, call logs, complaint tickets and your replies.
• Service report, job sheet or lab report (if you have it)If the product was examined.
• Proof of any refund, replacement or offer made (if you have it)Bank entry, credit note, email.
• Registration of your business (if you have it)GST, incorporation, partnership deed or Udyam.
• Authority letter or board resolution (if you have it)If replying on behalf of a company or firm.

What this is based on

• Consumer Protection Act 2019 (2019)
• CP Rules 2020. (2020)